Privacy Policy

1. Who We Are

In this Privacy Policy, "we", "us", "our", or "AC Repair Adelaide" refers to the business operating the website https://acrepairadelaide.com/, providing air conditioning repair, diagnostics, and maintenance services across metropolitan Adelaide, South Australia.

Business Details:
Business Name: AC Repair Adelaide
ABN: 98 460 798 152
Registered Address: 1/3 Eversley Ave, Enfield SA 5085
Email: privacy@acrepairadelaide.com
Telephone: 1300 019 568 | 0490 089 857

2. What Personal Information We Collect

We only collect personal information that is reasonably necessary to provide our air conditioning repair, diagnostic, and servicing solutions. This information may include:

• Contact details: Your full name, telephone number, and email address.
• Location information: Your street address, suburb, and postcode in South Australia (to determine whether your property falls within our service territory and dispatch technicians).
• Property and equipment information: Property type (residential, landlord rental, commercial office, retail), air conditioner type (split system, ducted, cassette, packaged unit), brand, model number, fault descriptions, error codes, and maintenance history.
• Communication records: Notes from telephone enquiries, emails, web form submissions, appointment confirmations, diagnostic reports, and customer service follow-ups.
• Billing information: Transaction and invoice records relating to services rendered (we do not store credit card numbers on our static web servers).

3. How We Collect Personal Information

We collect information directly from you when you interact with us through:

• Submitting an enquiry via our Contact Form or Quote Request Form.
• Calling our telephone service line to arrange a diagnostic inspection or repair booking.
• Emailing our administrative and service support staff directly.
• Interacting with our field technicians on-site during a scheduled appointment.

We do not purchase marketing lists or acquire personal information from third-party lead brokers.

4. Purpose of Collection and How We Use Your Data

We collect and use your personal information solely for legitimate operational and business purposes, including:

• Assessing and responding to your service booking enquiries and quote requests.
• Arranging technician visits and dispatching service personnel to your Adelaide premises.
• Ordering specific replacement parts and equipment suited to your HVAC unit.
• Issuing tax invoices, service reports, and compliance documentation.
• Managing warranty claims and responding to post-service feedback.
• Complying with statutory duties, including the Ozone Protection and Synthetic Greenhouse Gas Management Act (ARC refrigerant reporting) and electrical safety regulations.

5. Marketing and the Spam Act 2003

We respect your inbox. Submitting an enquiry or booking request through our website does not subscribe you to promotional marketing newsletters or third-party advertising. In strict compliance with the Spam Act 2003 (Cth):

• We only send electronic messages directly related to your active enquiry, quote, scheduled appointment, or safety notice.
• We do not sell, rent, trade, or distribute your email address or telephone number to external marketing networks.

6. Third-Party Service Providers and Data Disclosure

To operate our business, we may securely share relevant customer details with carefully selected service providers who assist us under strict confidentiality terms, including:

• Web hosting and secure cloud infrastructure providers hosting our static website.
• Customer relationship management (CRM) and job dispatch software used by our field technicians.
• Telecommunication and SMS notification gateways used to deliver appointment updates.
• Parts distributors and equipment manufacturers when sourcing warranty replacements.
• Law enforcement or regulatory authorities where required or authorised by Australian law.

We do not disclose personal information to overseas entities unless our secure cloud storage or communication platforms host servers outside Australia with equivalent privacy safeguards.

7. Cookies, Web Analytics and Advertising

When you browse our website, our web servers may log non-identifiable technical data to improve site usability and evaluate marketing performance:

• Technical logs: IP address, browser type, operating system, pages visited, and referring search engine.
• Google Analytics 4 (GA4): We use analytics cookies to understand aggregate traffic volume, page view trends, and session duration. This data is processed without identifying individual users.
• Google Ads Conversion Tracking: We track enquiry form submissions and click-to-call conversions to measure advertising effectiveness.

You can adjust your internet browser settings at any time to block cookies or notify you when cookies are set. Disabling cookies will not restrict your ability to browse our service pages or contact us.

8. Data Storage, Security and Retention

We implement appropriate technical and administrative safeguards to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure:

• Our website enforces end-to-end encryption via modern Transport Layer Security (HTTPS).
• Online enquiry submissions do not leave private credentials or customer database passwords exposed in client-side script.
• We retain customer job records and invoices for the duration required by Australian taxation and consumer protection laws (typically seven years), after which data is securely destroyed or de-identified.

9. Accessing and Correcting Your Information

Under Australian Privacy Principles 12 and 13, you have the right to request access to the personal information we hold about you and to ask for corrections if you believe the information is inaccurate, out of date, incomplete, or misleading.

To submit an access or correction request, please email our Privacy Officer at privacy@acrepairadelaide.com with your full name, contact number, and details of your request. We will respond within a reasonable timeframe (typically within 30 days) and may request identity verification.

10. Privacy Complaints Process

If you have any concerns or complaints regarding how we have handled your personal information, please contact us immediately in writing. We take privacy concerns seriously and will investigate and respond promptly.

If you are not satisfied with our response, you may lodge a formal complaint with the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Telephone: 1300 363 992

11. Contacting Us About Privacy

For any questions or comments regarding this Privacy Policy, please reach out to:

Privacy Officer — AC Repair Adelaide
Email: privacy@acrepairadelaide.com
Phone: 1300 019 568 | 0490 089 857
Postal: 1/3 Eversley Ave, Enfield SA 5085